Privacy Policy

In Friendship is committed to protecting the privacy of visitors to our website, subscribers to our newsletters and those providing us with contact information. Please read the following Privacy Policy to understand how your personal information is treated. From time to time, In Friendship may offer new information or services that may affect this policy. If you have any questions or concerns regarding this Privacy Policy, please send an e-mail to enquiries@infriendship.co.uk

 

How we use your information

This privacy policy tells you what to expect when In Friendship collects your personal information. It applies to information we collect about:

  • Visitors to our websites

  • Visitors to our social media channels

  • People who submit their information to us via online contact forms, emails, social media or face-to-face and telephone conversations

  • People who use In Friendship services

  • Job applicants and current and former employees

 

Our privacy policy also details:

  • The third-party systems and providers we use

  • Complaints or queries about our privacy policy

  • Access to personal information

  • Disclosure of personal information

  • Links to other websites

  • Changes to this policy

  • Company details

Visitors to our websites

When someone visits www.infriendship.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors we receive to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will do this in an honest, transparent way. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Use of cookies by In Friendship

A ‘cookie’ is a small text file which attaches to your hard drive and from which it can store and sometimes track information on how you make use of a particular website.

We may use cookies for administrative purposes such as cataloguing traffic patterns throughout the website and to assign a ‘user ID’ for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID, this will automatically identify your computer to our server when you visit our website, but it will not identify you. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.

 

You may set your browser to automatically reject all cookies. It is also possible to set your browser to notify you if a cookie has been sent to you so that you can, at your discretion, accept or reject that particular cookie. However, please note that you may not be able to use the full service on our website or other websites without cookies.

 

Further detailed information on cookies can be found at: http://www.allaboutcookies.org/

 

Website search engine 

Our website search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either In Friendship or any third party.

 

Social Sharing

On our website, we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn and Facebook. These allow you to share website pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social network providers and their databases and servers; In Friendship accepts no responsibility for any use of your personally identifiable information and/or any further use of cookies by those social network providers.

 

Wix

We use a third-party provider to publish our website and content. These sites are hosted by a third party on our behalf, through a Service Agreement. We use a Wix installation and may collect anonymous information about users’ activity on the site, for example, the number of users viewing pages on the site, to monitor and report the effectiveness of the site and help us improve it. For more information about how Wix processes data, please see Wix’s privacy notice

 

Visitors to our social media channels

In Friendship has an active presence on several external social channels including Facebook, Twitter, LinkedIn and YouTube (“our social media channels”) from which we post company news and content which may be of interest to our connections. 

While In Friendship has official profiles on external social media channels this does not mean that we endorse those channels or the companies that own them, or that we are responsible for their products or services.

 

If you access external social media channels, you do so at your own risk and In Friendship is not responsible for any losses or other damages which you may suffer as a result of its use.

 

The social media channels we use have their own terms and conditions and you need to comply with those terms as well as ours.

 

When you use any of our social media channels we may record and retain information (anonymous or otherwise) about you. This may include your use of our sites and the frequency of your visits. The individual social media channels may also be permitted to share certain information with us in accordance with your personalised privacy settings on those channels.

 

By using our social media channels and providing us with, or posting personal information to our social media channels, you are agreeing that you accept these terms. If you disagree with any of these terms you should not access our social media channels.

 

People who submit their information to us via online contact forms, emails, social media or face-to-face and telephone conversations

Your personal data will enable In Friendship to keep you updated with relevant information about our services. Our communications with you may be via post, telephone or e-mail, and may originate from In Friendship or our regional offices.

 

We will not pass on your details to third-parties for marketing.

 

You will be entitled to opt-out of receiving a chosen communication at any time, by following the unsubscribe directions provided (if appropriate) or by contacting enquiries@infriendship.co.uk

 

People who contact us via online forms

When a visitor submits an enquiry form on our website, the form will only require you to enter information which is vital for the purpose of the form, to ensure we can give you the intended response.

 

When a contact form is submitted, the site takes the information and outputs an email to the designated email address for that enquiry. Please see ‘People who contact us via email’ for detail on how this data will be handled.  The enquiry is also saved to the website’s primary database. The data is retained on the website for six months before it is deleted. This data can be accessed by a restricted team of staff members with their own login information.

People who contact us via email

Our emails are managed and backed up by Google. The relevant information will be taken from the email, used for its intended purpose and stored securely. The email will then be deleted.

 

We will also monitor any emails sent to us, including file attachments for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

 

People who contact us via social media

Please be aware that:

 

(a) our social media channels are public and any contribution you make will be available for anyone to see; and

 

(b) messages sent over the Internet or via mobile applications may not be completely secure as they are subject to possible interception or loss or possible alteration. This is not within our control and so we are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet or through a mobile application.

 

We are always striving to understand our customers better, so we may also record comments and opinions that you make publicly on our social media channels.

 

If you send us a private or direct message via social media the message will be stored by the social media channel. It will not be shared with any other organisations.

 

Any personal data which you do provide us with is covered under our privacy policy.

 

People who make a complaint to us

When we receive a complaint from a person we will create a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

 

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

 

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

 

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

 

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

 

Usually we do not identify any complainants unless the details have already been made public.

 

People who use In Friendship services

We must hold the details of the people who enquire about our services in order to provide our services or the relevant information. However, we only use these details to provide the service the person has requested and for other closely related purposes. 

 

We will respect your privacy and confidentiality at all times and will always act in accordance with this Privacy Policy when handling all Personal Data. In accordance with the Data Protection Law, we may use your Personal Data as necessary for the provision of our services to you. We may use your Personal Data with your consent, to get in touch with you and offer you other services that we think may be of interest to you. We also may use your Personal Data when it is in our legitimate interests for internal purposes associated with maintaining our business, to ultimately support in providing an effective service to you, and for the purpose of marketing. We may also use your Personal Data as required by law, such as for tax purposes and to satisfy the legislative requirements of the Care Regulator.

 

We may disclose Personal Data (including Sensitive Personal Data) to third parties in certain limited circumstances, if we believe such disclosure is in your best interest; appropriate for the performance of the Services; or is required as a matter of law. Details of your name, address and payment record may be submitted to a credit reference agency.

 

Job applicants, current and former In Friendship employees

In Friendship is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact us at enquiries@infriendship.co.uk

What will we do with the information you provide to us?

All of the information you provide will only be used for the purpose of delivering our services, or to fulfil legal or regulatory requirements if necessary.

 

We will not share any of the information you provide with any third parties for marketing purposes and will not share any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors, whether the information is in electronic or physical format.

 

We will use the contact details you provide to us to contact you. 

 

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

 

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for, but it might affect your application if you don’t. 

 

The third-party systems and providers we use

 

The third-party systems we use are: 

 

Quickbooks 

We use Quickbooks to manage our accountancy and payroll requirements.

 

Google Workspace

We use Google Workspace to manage our email, file store and share essential documents for the key functionality of the business.

 

Complaints or queries about our privacy policy

In Friendship tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of In Friendship’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

In Friendship tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ (SAR). If we do hold information about you, we will:

  • provide you with a description of the information we hold;

  • tell you why we are holding it;

  • tell you who it could be disclosed to; and

  • let you have a copy of the information in an intelligible form.

 

Anyone wishing to make a SAR to In Friendship for any personal information, should do so by putting the request in writing to the address provided below.

 

If you agree, we will try to deal with your request informally, for example, by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our data controller at the address below.

 

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

 

You can also request further information on the following, by writing to us at the address provided below:

  • agreements we have with other organisations for sharing information;

  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;

  • our instructions to staff on how to collect, use and delete personal data; and

  • how we check that the information we hold is accurate and up to date.

 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites which you visit.

 

Changes to this privacy notice

We keep our privacy notice under regular review. 

Company Information

In Friendship 

1 Hoyle Close

Witney, Oxfordshire

OX28 1JD